In order to for Bonnie Plants' Customer Service to address your inquiry,
Please click here: https://bonnieplants.com/contact-us/
At the bottom right corner of your screen, you'll see a red “Help” button, please click on it, fill in your name, email address, zip and copy/paste the verbiage you sent in the “How can we help you” box. You can attach images using the paperclip icon. Off-season Customer Service hours are Monday-Thursday 8:00 a.m. -4:00 p.m. (Central Time), excluding holidays. Thank you!
Your satisfaction is guaranteed!
Ordered Wrong Size/Didn't like. Please return to the address below and enclose your order number and a brief explanation. We will, depending on the situation, replace with the correct size or issue a full refund. You are only responsible for return shipping to us.
Defective Product. Please contact us with a brief summary. We will, depending on the situation and your preference, replace the product or issue a full refund. If we need the product back, we will send a UPS call tag to you.
UPS CHARGES US FOR ADDRESS CORRECTIONS. There will be a $15 charge for any order that requires an address correction due to faulty/unsufficient address on your part.
Shipping Address for returns:
Bonnie Plant Store
1812 Glynwood Dr.
Prattville AL 36066
Shipping Times Most of our products will ship within 1-2 weeks of your order. We will contact you if there is a significant delay. Below is a map showing shipping times in the continental US: